Is your workplace in chronic conflict?
Move from antagonism to unity with Conflict Management Resources.
Take the test
Find out if you are paying the price of chronic conflict in the workplace.
What is Conflict Management
- Non- adversarial alternative dispute resolution (ADR)
- Adaptive resources that allow you to choose the method that best fits the dispute, corresponding needs and expected outcomes
- Combines good management with dispute resolution methods to provide an overall system of good governance
- Utilises interest based negotiations to build trust and a sense of mutual problem solving
- Provides preventative measures and helps establish norms for communication
Resolution skills you will acquire
- How to gather accurate information and reconstitute that information into a format that will help the opposing parties progress through conflict resolution
- How to reduce power inequalities and take the focus away from positions or mental constructs that are inhibiting resolution
- How to overcome flawed or limiting assumptions and help parties compare alternatives
- How to highlight options for collaboration
- How to diffuse high emotions and tension
Transform your workplace
- Take a proactive role in conflict resolution and become hard on the problem and soft on the people involved
- Facilitate communication that will move people away from fixed positions or "one-solution" mentalities
- Help people become collaborators rather than an opponents
- Design options that will allow the conflict to be re-framed as an opportunity to make positive changes
- Create situations that foster a greater understanding of the causes of the conflict
It was great to have an "outsider" analyse the conflict in my new position. I received support in implementing new skills which enabled me to diffuse potential uncomfortable... Gayle Thomas Board Member - NGORead more
What a great set of tools. My skills went quickly up a notch with outstanding results. My stress was off the chart every morning but now, my... Mr Michael Jenner NGO Program ManagerRead more