Why I Developed Conflict Management Resources

I was teaching counselling students the usual psychological theory and counselling tools and was passionate about my role in their professional development. I spent years looking for a resource that was comprehensive without being unnecessarily complicated. I realised I had to stop searching and develop it myself and commit to taking responsibility for sharing the information.

In my clinical practice I have had the privilege of working with some amazing and courageous people over the years. Many of my clients had already tried other counsellors and were familiar with the standard resources so came to me looking for something different. I knew I needed to provide my clients with something engaging and unique and that’s how the Conflict Management Resources and the Hope Challenge were conceived.

I wanted to incorporate everything that I connected with and knew worked but didn’t require volumes of explanation or previous reading or training to implement.

Counselling experience of the principle contributor Gretchen Netterfield

  • Conflict Resolution
  • Aged care
  • Disability
  • Sexual assault
  • Drug and alcohol
  • Group therapy
  • Mediation
  • Supervision
  • Critical incident debriefing
  • Carer debriefing
  • Training
  • Research

Training experience of the principle contributor

  • Counselling theories and practice
  • Abnormal psychology
  • Conflict resolution
  • Child protection
  • Sexual violence education to high schools
  • Drug and alcohol assessment
  • Relapse prevention for addiction
  • Effective communication
  • Assertiveness skills
  • Self esteem building
  • Depression management
  • Preventing burnout
  • Suicide assessment
  • Carer – burnout management

Why I developed the Hope Challenge resource

Our media, our politicians and our next-door neighbours are singing the same tune... Expect the worst. We live in an information and media driven society where there are few avenues to escape the culture of fear and imminent doom.

It has become a challenge to reject the assumption that what has come before will be what comes next. Its a challenge to acknowledge that hope is a choice even in the worst of times and to reinforce that courage is holding onto hope despite your fears.

The Hope Challenge EBook uses real world prompts to help people become an ambassador for change, choice and growth. Therefore providing a way to combat the culture of fear and negativity head on.

C.M.R. Team Member Tanya Grant

I have been working in the health sector for over 16 years, in my current position at Queensland Health I am required to facilitate the coordination of a whole of service response to vocational, undergraduate and postgraduate student arrangements for current and future workforce needs. The most significant element of this role, is well developed problem solving, negotiation and change management skills as well as communication and interpersonal skills. I have been able to collaborate with relevant stakeholders to ensure that legal and regulatory obligations are met, and to achieve clear targets and standards, including accreditation.


  • Member of Australian Counselling Association
  • University of Queensland – BA (Psychology)
  • University of Southern Queensland – B Science Honours (Psychology)
  • Charles Sturt University - Graduate Certificate in Dispute Resolution

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