How do you react to conflict?
Understand the choices and components that contribute to escalating and deescalating conflict situations. Assess your individual conflict patterns as well as the dominate conflict culture in your team or organisation. The more you understand your own cognitions and behaviours the more you can move away from habitual unhelpful reactions and develop and apply effective resolution responses.
Understand what motivates and maintains your conflict responses
- 1. Choose how your respond to conflict. Take control and take responsibility for your conflict reactions.
- 2. Gain clarity and objectivity. Reduce the effect of biases and unconscious motivations.
- 3. Learn to be collaborative. Increase the likelihood of achieving satisfactory outcomes and creative solutions.
Conflict resolution skill acquisition
- How to let go of negative emotions affecting your ability to resolve conflict effectively
- How to understand your response to conflict in the workplace
- How to modify inherit or habitual reactions to conflict to respond appropriately and effectively to difficult situations
- How to inject integrity and empathy into your conflict responses to achieve your desired outcomes
Benefits of conflict assessment
- You will know how to facilitate partnerships in problem solving rather than enemies in negotiation
- You will know how to use conflict assessment to drive effective conflict resolution responses
- You can use your skills to help people become collaborators to problem solving rather than an opponents
- You will learn skills to address the underlying emotions driving conflict resolution strategies and responses
Benefits to your career and workplace
- Learning how to be collaborative means you are not alone in finding solutions and producing satisfactory outcomes
- The core components of the Dimension Model of Conflict, Choice Theory and the Thomas-Kilmann Conflict Mode are transferrable skills to all areas of your work life
- Developing effective conflict resolution skills will reduce the likelihood of burnout due to chronic conflict workplaces
- Assessing conflict variables leads to insight which leads to change